Refund Policy
Last updated: May 2025
Our Commitment
We want you to be happy with Voxiru. If something goes wrong on our end, we will make it right.
Monthly Subscriptions
Monthly subscriptions are non-refundable after the billing date.
You can cancel at any time — your plan stays active until the end of the paid period, then stops.
We do not charge cancellation fees.
Example
You pay on the 1st. You cancel on the 10th. You keep full access until the end of the month. No charge next month.
First-Time Subscribers — 3-Day Guarantee
If you are a first-time paid subscriber and are not satisfied, contact us within 3 days of your first payment and we will issue a full refund — provided you have used 10% or less of your monthly image quota.
Used 10% or less — full refund
Used more than 10% — not eligible for refund
Example
Starter plan = 50 images. 10% = 5 images. If you processed 5 or fewer images, you qualify. If you processed 6 or more, the refund does not apply.
This applies once per customer, on the first subscription only.
Top-Up Packs
Top-up packs are non-refundable once purchased.
They never expire and carry over, so there is no rush to use them.
When We Will Always Refund
Duplicate charge — billed twice for the same period: full refund of the duplicate charge
Extended outage — service unavailable for more than 48 consecutive hours due to our fault: prorated refund for the exact downtime period
Charged after cancellation — full refund of any charge that occurred after your cancellation date
How to Request a Refund
Email team@voxiru.com with:
— Your account email
— The charge date and amount
— Reason for the refund request
We respond within 2 business days. Approved refunds are processed within 5-10 business days.